The Answers are Here!
Where can I find Petit Pot?
To find the nearest store that carries our products, go to our store locator and enter your zip code. We can also ship directly to your door! Check out our online store. We hope you'll find everything you need to satisfy your sweet tooth!
Are your glass jars dishwasher, microwave and oven safe?
Yes, our jars are safe for dishwasher, microwave, and oven use once the foil lid is removed. They’re perfect to reuse for storage or arts & craft projects! Reusable lids are also available for purchase.
Do you have a recycling program for the glass jars?
We do not have a formal recycling program in place yet. We recommend either recycling them via your local recycling provider or reusing these jars for storage and arts & craft projects. Follow us on Instagram for inspiration!
Where are your products made?
All of our desserts are crafted in Emeryville, California based on the authentic French recipes our founder Chef Max has perfected over the years.
I see you recently changed the packaging. Why?
We recently installed a state-of-the-art production line from France in our Emeryville, California facility, and this new equipment allows us to utilize an overwrapped cardboard that better secures the glass jars during transit and on shelf. We are also utilizing a new glass jar that uses 35% less glass, further reducing the environmental impact. Rest assured that you still get the same amount of delicious dessert inside each jar, made from the same authentic French recipes that our founder Chef Max has perfected over the years.
The store near me no longer carries your products anymore. Any idea why and what you can do to get them back on shelves?
Each store places its own order with a distributor, over which we have little control. However, if you'd like to see our delicious desserts back on the shelves, we recommend you to fill out this product request form and give it to the store manager. You can also buy our desserts online and ship them straight to your door!
How are the online orders shipped?
We ship our online orders every Monday through Wednesday. Orders placed after Wednesday at 2pm PT will be shipped out the following week. Because our products are refrigerated, each shipment box contains ice packs and insulation and is shipped via Fedex 2-day express service. The shipping fee is $5 flat rate per box of 8 jars.
Can I pick-up my order instead of shipping it?
Yes, and we would love to see you! If you're located around Emeryville, CA and would like to pick up our desserts directly from our facility, please select "Pick Up In Store" at checkout and proceed to checkout.
Shipping information will autofill for pick up orders. Once your order has been processed, you will receive an email that it is ready to be picked up, typically within 48 hours.
How should I store your products, and how long is the shelf life?
Our desserts should be kept in the refrigerator until right before you dig in with your favorite spoon and be finished asap (trust us, it won’t be hard!). Always refer to our packaging for the best by date.
I love your products so much, I was thinking about buying a whole bunch and freezing them so I always have them in hand. Would they still taste the same after I de-thaw them?
As our desserts are best consumed straight from the refrigerator, we do not recommend you freeze them. The taste will be different as well as the texture which can make them become grainy. Enroll in our subscribe & save program so you’ll never run out of Petit Pot again!
Are your products peanut and tree nut free, and is the facility free from other allergens?
Our facility is peanut-free, and our desserts are also free from most tree nuts such as almonds, Brazil nuts, cashews, pecans, and walnuts.
We do use coconut milk, hazelnuts and pistachios in some of our products. However, we have thorough production line cleaning and allergen testing in place to minimize cross contamination risk.
In addition, our pots de crème and crème brûlée are gluten-free. To be sure, please always check our labels and look for the list of allergens.
Are your products made with pasteurized eggs/milk/cream?
Yes, our delicious desserts are made with only pasteurized ingredients.
Is there egg or egg yolk in your plant-based desserts?
There is no egg in our plant-based desserts. We do run eggs on the same equipment for other products, but we have thorough production cleaning and allergen testing in place to minimize cross contamination risk.
Still have a question?